This Shipping Policy explains how CLUTCHYS prepares, dispatches and delivers orders within Australia, including shipping costs, estimated delivery times and tracking information.
Shipping Within Australia
CLUTCHYS currently ships to delivery addresses within Australia. Orders are dispatched from Australia and sent using Australia Post.
Order Processing
Orders are normally prepared for dispatch within 1–2 business days after an order has been successfully placed and payment has been confirmed.
Processing time is separate from carrier transit time. Business days generally mean Monday to Friday, excluding applicable public holidays.
Estimated Delivery Time
After dispatch, standard delivery with Australia Post generally takes approximately 2–6 business days.
This timeframe is an estimate rather than a guaranteed delivery date. Actual transit times may vary depending on the destination, Australia Post network conditions, public holidays, weather disruptions and other circumstances affecting delivery.
Shipping Costs
Our standard shipping charges for eligible orders within Australia are:
- Standard Shipping: A$9.95
- Free Standard Shipping: available on orders of A$80 or more.
The applicable shipping option and charge will be displayed at checkout before you complete your purchase.
The A$80 free-shipping threshold is based on the qualifying order value shown at checkout.
Understanding the Delivery Timeline
Your estimated order timeline consists of two separate stages:
- Processing: normally 1–2 business days.
- Carrier transit after dispatch: generally approximately 2–6 business days with Australia Post.
These timeframes should be treated as estimates and not as a promise that an order will arrive on a particular date.
Order Tracking
Where tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Please allow some time for the first carrier update to appear after tracking details have been issued.
For additional tracking information, visit our Track Your Order page.
Delivery Address
Please check your delivery information carefully before submitting your order. Your name, street address, suburb, state and postcode should be complete and accurate.
Incorrect or incomplete address information may result in a delay, failed delivery or the parcel being returned.
If you notice an address error after placing an order, contact us as soon as possible at support@clutchys.shop. We will try to assist where reasonably possible, but an address change cannot be guaranteed once processing or dispatch has begun.
Delivery Delays
Once a parcel has been handed to Australia Post, delivery can sometimes be affected by circumstances outside the direct control of CLUTCHYS.
These circumstances may include carrier network disruptions, severe weather, public holidays, periods of high parcel volume or delivery conditions affecting a particular destination.
For this reason, CLUTCHYS does not guarantee delivery on a specific date based solely on an estimated delivery timeframe.
Delayed or Missing Parcels
If your parcel has not arrived within the expected timeframe, please first review the latest tracking information provided for the shipment.
If tracking has not updated for an unusual period or the parcel appears significantly delayed, email support@clutchys.shop with your order number.
We will review the available shipment information and, where appropriate, assist with the next steps or a carrier enquiry.
A parcel is not automatically considered lost solely because a tracking update or delivery has been delayed.
Items Damaged During Delivery
If an item arrives with visible damage that appears to have occurred during delivery, please contact us as soon as reasonably possible.
Include your order number, a description of the issue and, where reasonably possible, clear photographs of the affected item and relevant packaging. This information helps us review what occurred and determine the appropriate next step.
Nothing in this section is intended to exclude, restrict or modify any rights or remedies that may apply under Australian Consumer Law.
Split Shipments
In some circumstances, an order containing multiple items may be sent in more than one parcel.
If this occurs, the parcels may arrive separately and individual tracking details may be provided where available.
Public Holidays and Busy Periods
Order processing and carrier transit may take longer around Australian public holidays or during periods of increased parcel volume.
Any estimated timeframe displayed by CLUTCHYS should therefore be understood as an estimate rather than a guaranteed arrival date.
Order Changes Before Dispatch
If you need to correct delivery information or request an order change, contact us promptly after placing your order.
We will check the current order status and try to assist where reasonably possible. Changes may no longer be possible once an order has been prepared for dispatch or transferred to Australia Post.
Questions About Shipping?
If you need assistance with the delivery of your CLUTCHYS order, please contact us:
CLUTCHYS
76 Berry St
North Sydney NSW 2060
Australia
Email: support@clutchys.shop
We aim to respond to email enquiries within 24 hours.
Our automated chat assistant is available 24/7 for general support. Enquiries requiring additional assistance may be referred to a member of our team during customer-service hours.