Terms & Conditions

1. About These Terms

By accessing clutchys.shop, using our website or placing an order, you agree to these Terms & Conditions to the extent applicable to your interaction with CLUTCHYS.

If you do not agree with these terms, you should not use the website to make a purchase.

2. About CLUTCHYS

CLUTCHYS operates an online store serving customers in Australia, with a focus on car interior organisation and care products.

Business contact details are:

CLUTCHYS
76 Berry St
North Sydney NSW 2060
Australia

Email: support@clutchys.shop

3. Using Our Website

You may use our website for lawful personal shopping and other legitimate purposes connected with the services offered by CLUTCHYS.

You must not knowingly misuse the website, interfere with its normal operation, attempt unauthorised access, introduce malicious code or use the website for fraudulent or unlawful activity.

4. Product Information

We aim to provide clear and reasonably accurate information about the products offered on our store.

Please review the relevant product page before ordering, including the description, available images, dimensions, materials, compatibility or other specifications where those details are provided.

Colours and visual appearance may vary slightly depending on screen settings, lighting and the device used to view the website.

We do not intend product photographs or descriptions to create guarantees beyond information expressly stated or rights that apply under Australian law.

5. Product Availability

Products are offered subject to availability.

An item appearing on the website does not necessarily mean that unlimited quantities are available. Stock levels can change as orders are placed or inventory is updated.

If an unexpected availability issue affects an order, we will review the order and contact the customer where further action is required.

6. Placing an Order

Before submitting an order, you are responsible for reviewing the products, quantities, delivery information and total amount shown at checkout.

Please provide complete and accurate information when ordering. Incorrect information may affect payment processing, communication or delivery.

Receiving an automated order acknowledgement confirms that we have received the order information. It does not prevent us from addressing a genuine payment, stock, pricing, fraud-prevention or other order issue where reasonably necessary.

7. Pricing and Currency

Prices displayed by CLUTCHYS are in Australian Dollars (AUD).

The amount payable for an order will be presented during checkout before the purchase is submitted.

Prices may be changed for future purchases. A later website price change does not automatically alter the amount associated with an order that has already been successfully placed, subject to applicable law and genuine error correction.

8. Payments

Online payments are processed through the payment system available at checkout. CLUTCHYS currently uses Stripe for online payment processing.

Further information about transaction handling is available in our Payment Policy .

9. Shipping and Delivery

Orders are subject to the processing and delivery arrangements published by CLUTCHYS. Delivery timeframes are estimates and should not be treated as guaranteed arrival dates.

Current delivery information, including applicable shipping charges, can be found in our Shipping Policy .

10. Order Changes and Cancellations

If you request a change or cancellation after placing an order, we will check its current processing status and try to assist where reasonably possible.

We cannot guarantee that a change or cancellation will be possible once processing or dispatch preparation has progressed.

11. Returns and Refunds

Change-of-mind returns and requests concerning faulty, damaged or incorrect products are handled according to the circumstances of the order and applicable consumer rights.

The applicable process and conditions are explained in our Returns & Refunds Policy .

12. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Where mandatory consumer rights apply, those rights continue to apply regardless of any provision in these terms.

13. Website Accounts

Where customer account functionality is available, you are responsible for providing accurate account information and taking reasonable steps to keep your login credentials confidential.

Please contact us if you believe your customer account has been accessed or used without your permission.

14. Intellectual Property

Unless otherwise indicated, the CLUTCHYS website content created or owned by us, including our branding, original written content, website presentation and other protected materials, may be subject to intellectual property rights.

You may use the website for normal personal shopping and browsing. You must not reproduce, republish, commercially exploit or falsely present our protected content as your own without permission, except where permitted by law.

15. Third-Party Services and Links

Some parts of our website or purchasing process may interact with third-party services, such as payment, delivery or technical service providers.

Our website may also contain links to external websites. Third-party websites and services operate under their own terms, systems and policies.

16. Website Availability

We aim to keep the CLUTCHYS website available and functioning appropriately, but continuous or error-free access cannot be guaranteed.

Maintenance, technical problems, security issues or circumstances outside our reasonable control may occasionally affect website availability or particular features.

17. Limitation of Liability

To the extent permitted by law, CLUTCHYS is not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of the website or products contrary to supplied instructions.

Nothing in this section excludes or limits liability, consumer rights or remedies where doing so would be unlawful, including rights that cannot be excluded under Australian Consumer Law.

18. Fraudulent or Improper Activity

We may take reasonable steps to review, hold, restrict or cancel a transaction where there is a genuine concern involving fraud, unauthorised payment activity, website misuse or other unlawful conduct.

Any action taken will depend on the circumstances and applicable legal obligations.

19. Privacy

Personal information associated with website use, customer enquiries and purchases is handled as described in our Privacy Policy .

20. Changes to These Terms

We may update these Terms & Conditions when our website, operations or applicable requirements change.

The current version will be published on this page. Changes apply prospectively as appropriate and do not remove rights that have already arisen under applicable law.

21. Governing Law

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia, together with applicable Commonwealth laws.

Nothing in this provision is intended to remove any jurisdictional or consumer rights that cannot lawfully be excluded.

22. Contact CLUTCHYS

If you have a question about these Terms & Conditions or an order, please contact:

CLUTCHYS
76 Berry St
North Sydney NSW 2060
Australia

Email: support@clutchys.shop

We aim to respond to email enquiries within 24 hours.