Privacy Policy

About CLUTCHYS

CLUTCHYS operates an online store serving customers in Australia. References to “CLUTCHYS”, “we”, “us” or “our” in this policy refer to the operator of clutchys.shop.

If you have a privacy-related question, you can contact us at support@clutchys.shop .

Information We May Collect

The personal information we collect depends on how you interact with CLUTCHYS. It may include information you provide directly as well as certain information generated when you use our website.

This may include:

• Your name
• Email address
• Telephone number where provided
• Billing and delivery address
• Order and purchase information
• Account information if you create a customer account
• Messages and customer-service correspondence
• Information submitted through website forms
• Device, browser and website interaction information collected through cookies or similar technologies

Order Information

When you place an order, we collect the information reasonably needed to process and manage the purchase.

This can include your contact details, delivery information, products ordered, quantities, order value, payment status and information associated with fulfilment and customer support.

We use this information to administer your order, communicate with you about the purchase, arrange fulfilment, maintain transaction records and respond to order-related enquiries.

Customer Accounts

If customer account functionality is available and you choose to create an account, we may store information associated with that account so that relevant features can be provided.

You are responsible for keeping your account credentials confidential. Please contact us if you believe your account has been accessed without your permission.

Payment Information

CLUTCHYS uses Stripe for online payment processing. Payment information required to complete a transaction may therefore be processed by Stripe and other financial or payment networks involved in the transaction.

We may receive information relating to the status of a transaction, such as whether a payment was successful, declined, refunded or disputed, together with information reasonably required to associate the payment with your order.

We do not need you to send complete card numbers, card security codes, banking passwords or PINs to our customer-service email.

How We Use Personal Information

Depending on your interaction with CLUTCHYS, personal information may be used to:

• Process and administer orders
• Arrange delivery and provide order updates
• Process or verify payments and refunds
• Respond to questions and customer-service requests
• Maintain customer accounts where available
• Operate and maintain our online store
• Detect or respond to suspected fraudulent or abusive activity
• Maintain appropriate business and transaction records
• Understand and improve website functionality
• Send marketing communications where permitted and where the appropriate basis for doing so exists
• Meet applicable legal and regulatory obligations

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functions such as maintaining a shopping cart, remembering preferences, operating website features, understanding site usage and supporting other enabled services.

Some cookies may be necessary for the website or ecommerce functions to operate, while others may relate to preferences, analytics or marketing depending on the technologies enabled on the site.

More information about these technologies and available controls can be found in our Cookie Policy .

Analytics and Website Usage

Where analytics technologies are enabled, information about how visitors interact with the website may be collected to help us understand site performance and usage.

Depending on the service used, this information may include device type, browser information, approximate location derived from technical data, pages viewed, referring pages and interactions with the website.

The exact technologies used may change as our website configuration is updated. Cookie controls and notices displayed on the website should be reviewed alongside this policy where applicable.

Marketing Communications

If CLUTCHYS offers email marketing or similar communications, we may use contact information for those purposes where permitted and in accordance with applicable requirements.

Where an unsubscribe option is provided in a marketing email, you can use it to stop receiving those marketing communications.

Unsubscribing from marketing does not prevent us from sending transactional or service communications that are reasonably necessary in connection with an order or customer request.

Service Providers

We may share information with service providers where reasonably necessary to operate CLUTCHYS and provide our services.

Depending on the service involved, these providers may support areas such as:

• Website and ecommerce functionality
• Hosting and technical services
• Payment processing
• Order fulfilment and delivery
• Customer communications
• Website security
• Analytics or marketing tools where enabled

These providers may process information according to their role, contractual arrangements and their own applicable privacy practices.

Legal and Business Requirements

Personal information may also be used or disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, establish or exercise legal rights, investigate suspected fraud or protect the legitimate interests and security of CLUTCHYS, our customers or others.

International Processing

Some technology, payment, hosting or other service providers used by an online store may operate systems or process information outside Australia.

As a result, information may in some circumstances be processed or stored in jurisdictions outside Australia, depending on the service providers and systems involved.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, record-keeping, dispute-resolution, fraud-prevention or legal requirements.

Different categories of information may therefore be retained for different periods.

Information Security

We take reasonable steps appropriate to our operations to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore do not claim that information transmitted or stored electronically is protected from every possible security risk.

Your Privacy Choices and Requests

Depending on the circumstances and applicable Australian privacy requirements, you may contact us to request access to or correction of personal information we hold about you.

We may need to take reasonable steps to verify a request before providing information or making changes.

If we cannot fulfil a request, we may explain the reason where appropriate or required.

Children’s Privacy

CLUTCHYS is a general ecommerce store and is not designed specifically to collect personal information from children.

If you believe that a child has provided personal information to us in circumstances that require attention, please contact us so that we can review the matter.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own policies and operations. We encourage you to review the relevant privacy information when interacting with an external service.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, website functionality or applicable requirements change.

The version published on this page will represent the current policy. Material changes may be communicated in an appropriate manner where required.

Contact Us About Privacy

For privacy questions, access or correction requests, or concerns about how personal information has been handled, please contact:

CLUTCHYS
76 Berry St
North Sydney NSW 2060
Australia

Email: support@clutchys.shop

We aim to respond to email enquiries within 24 hours.