This Payment Policy explains how prices, payments and payment-related matters are handled when you place an order with CLUTCHYS.
Currency
All prices displayed on CLUTCHYS are shown in Australian Dollars (AUD).
The total amount payable for your order will be displayed during checkout before you submit your purchase.
Payment Method
Online payments at CLUTCHYS are processed through Stripe.
The payment options currently available for your purchase will be displayed at checkout. Availability may depend on the payment configuration and other factors applicable to the transaction.
Please review the selected payment option and your order total before completing your purchase.
Order Total
Before placing an order, you will have an opportunity to review the products selected, quantities and the final amount payable, including any applicable delivery charge shown at checkout.
We aim to present required charges before the order is submitted so that you can review the amount payable before completing payment.
Payment Processing
When you submit a payment, the transaction is processed through Stripe and the relevant payment networks or financial institutions involved in the transaction.
A payment may need to be authorised before an order can proceed. Depending on the circumstances, your payment provider may decline a transaction or request additional verification.
CLUTCHYS cannot guarantee that a payment will be approved by your bank, card issuer or payment provider.
Payment Verification
Some transactions may be subject to reasonable payment or order verification before fulfilment.
If additional information is genuinely required to clarify an order, we may contact you using the contact information provided during checkout.
An order may be held from normal processing while a legitimate payment issue is being reviewed.
Payment Information and Security
Payment details are handled through the payment systems used during checkout, including Stripe where applicable.
No online payment system can be described as completely risk-free. CLUTCHYS therefore does not make an absolute guarantee that electronic payment or data transmission can never be affected by a security incident.
CLUTCHYS will not ask you by email or automated chat to send your complete card number, card security code, banking password, PIN or one-time authentication code.
Failed or Declined Payments
If your payment is declined or cannot be completed, please review the payment information entered at checkout and any message provided by your payment provider.
In some cases, you may need to contact your bank or payment provider directly for further information about a declined transaction.
An order will not proceed as a successfully paid order unless the required payment has been completed or appropriately authorised.
Duplicate or Unrecognised Transactions
If you believe the same CLUTCHYS order has been charged more than once, or you do not recognise a transaction associated with an order, please contact us so that we can review the relevant order information.
Where possible, provide your order number and the information needed to identify the order. Please do not email complete card details, passwords, PINs or security codes.
Refunds to Your Payment Method
Where a refund has been approved, it will normally be processed back through the original payment method where the payment method and circumstances allow.
Once CLUTCHYS has processed an approved refund, your bank or payment provider may require additional time before the funds appear in your account.
Refund eligibility and the return process are covered separately in our Returns & Refunds Policy .
Pricing Changes
Product prices may be updated from time to time for future purchases.
A subsequent price change does not automatically alter the price of an order that has already been successfully placed, subject to any correction or remedy that may be required under applicable law.
Payment Disputes
If you believe there is an issue with a CLUTCHYS payment or order, please contact us first so that we can review the transaction and try to resolve the matter appropriately.
This does not prevent you from exercising any rights available through your payment provider or under applicable Australian law.
Questions About a Payment?
If you need assistance with a payment associated with a CLUTCHYS order, please contact us:
CLUTCHYS
76 Berry St
North Sydney NSW 2060
Australia
Email: support@clutchys.shop
We aim to respond to email enquiries within 24 hours.